Quotes about The Next CIO

Alain Brouhard

Former CIO at Coca-Cola

“Companies, corporations and institutions need to further leverage exponential technologies, at the service of the business and for the good of their respective industry or field of play. ETM applications have the power of connecting organizations, even competitive ones, with a purpose of making the world a better and safer place. Vince lays out a vision for how this can be accomplished.”

David Ching

Former CIO at Safeway

“Improving operational efficiencies in an IT organization is tough. Vince has laid out an interesting approach around the creation of a new category of application — what he calls ETM — that can help not only CIOs, but also board members to automate and optimize existing manual processes that impact technology within the business more easily and efficiently.”

Guillermo Diaz

Former CIO at Cisco

“In order to change the perception of being a technology order taker to a real trusted partner with our own business, we realized the need to transform Cisco IT into a services-based operating model. The ETM process maturity model Vince proposes takes a next step, proposing an approach to help improve the efficiency and security of the IT delivered processes that drive the IT services.”

Melissa (Whitney) Gordon

Current CAO at Tidal Basin Group

“I’m a big proponent of utilizing industry frameworks to help guide technology planning. I especially like how Vince identified the need for CIOs to take a good look at their processes that span technology silos and then offers a maturity framework as guidance on how to improve the efficiencies and efficacy of these processes.”

Daniel Hartert

Former CIO at Bayer

“CIOs carry the responsibility to ensure that the 1000’s of applications and systems making up an enterprise IT landscape are managed to produce the expected results – on a 24×7 basis, within given performance parameters, defined costs and constant change. But the cold reality is that CIOs and their teams are missing exactly one additional application: a fully integrated toolset that allows to manage their entire landscape, including all related processes and data. Vince provides an interesting response to this dilemma by proposing the building of ETM applications – filling exactly that gap.”

Mike Kelly

Former CIO at Red Hat

“I think in IT a lot of people in my job have a lot of figurative sheds full of a lot of stuff and they don’t know what’s in there. I can see where an ETM application like what Vince is proposing could help clean this up. Also, when people talk about this stuff, they used to call it ‘technical debt’. Now, I’m starting to hear people call it business debt, because there are all these processes tied to all this stuff that includes all these rules that we put in place that nobody even uses. Having a maturity framework like Vince proposes might be a step in the right direction in helping us optimize these processes — striking the optimal balancing of using automation to remove friction, but still including manual approvals and tasks where it makes sense.”

Justin Mennen

Current EVP, Chief Digital and Technology at RITE AID

“While we’ve put a great deal of effort into digital transformation, I continue to see many foundational processes built on manual tasks. I think it would be interesting if the industry could develop an ETM application that not only enables automation of these processes, but also provides the visualization of KPIs to quickly notify when a process doesn’t execute as planned.”

Tim Pietro

Current FinOps & Technology Business Management (TBM) Global Practice Head at Capgemini

“I like to think TBM is about how do we organize all our assets in IT? How do we take our people, documents, infrastructure – everything we do in IT – and roll it up into a hierarchy to enable us to talk about services and capabilities, such as where are the key areas that we should be investing our IT dollars? The ETM framework Vince proposes is much bigger: it’s more about how do we now operate IT?”

Diane Randolph

Former CIO at ULTA Beauty

“Keeping an accurate single source of truth of all the assets used by the business is challenging, especially as manual tasks heighten the risk that errors will creep into our CMDB, and point management tools leave us basically tool surfing to find answers. I like the vision of an ETM application enabling the CIO to manage its entire technology portfolio throughout the lifecycle from one view.”

Toby Eduardo Redshaw

Former SVP of Enterprise Innovation at Verizon

The two foundational, often underleveraged, parts of IT are 1) expert, empowered independent program management, and 2) process design and control smartly partnered with both lines of business and finance. Most IT shops are painfully lacking in both areas. An ETM application like what Vince is proposing could go a long way in helping CIOs deploy software to help in both areas, providing automation that is auditable, reliable and unbiased.”

Anders Romare

Current CIO at Novo Nordisk

“In managing an IT organization with a couple thousand employees, my job is to get all those people driving in the same direction. An ETM application like what Vince is proposing, providing measurements and notifications around our processes, could help me more easily observe the work getting done and monitor guardrails to help me more effectively lead.”

Randy Spratt

Former CIO/CTO at McKesson

“In terms of improving our company’s security posture, security frameworks help us know what information we need to know, but the problem for the CIO is how to access this information and manage it on a day-to-day basis. This is very challenging to do using point tools. An ETM application as Vince describes could give CIOs real-time access to this information through automated workflows connected with our existing security management products.”

Jim Swanson

Current CIO at Johnson and Johnson

The industry could do a better job of providing CIOs a solution that provides more flexibility to update and optimize our workflows based on changes in the business. And then provide CIOs better visibility into these changes and how they ripple across all our business processes and technology. Vince’s proposed ETM approach could be a positive step in that direction.”

Edward Wustenhoff

Current Vice President Infrastructure and Platform Operations, Juniper Networks

“What if the next CIO is not called a CIO? I think this is a very real possibility given the trends in what IT does versus the lines of business, plus the explosion of technology now needed to run the business. I’m intrigued by what Vince is proposing; perhaps it will motivate an industry-wide discussion around not only the creation of an ETM application category, but also the rebranding and repositioning of IT.”